Legal notice

Legal Statement & Terms of Service


Effective Date: 2026-05-25

Company: DYLAN BOUTIQUE LTD (trading as Raldven)

Registered Address: 141 Oilmills Road, Ramsey Mereside, Ramsey, Huntingdon PE26 2UA, United Kingdom

Contact Email: support@raldven.com

By accessing, browsing, or purchasing from this website (“Site”), you (“Customer”, “you”) agree to be bound by this Legal Statement, our Privacy Policy, Cookie Policy, and Return & Refund Policy (collectively “Terms”). These Terms apply to all visitors, users, and purchasers, regardless of location, and are enforceable under applicable UK and EU law.

1. Governing Law & Jurisdiction


1.1 This agreement and all transactions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.

1.2 For EU customers, these Terms comply with the Consumer Rights Directive 2011/83/EU, GDPR (Regulation (EU) 2016/679), and national implementing laws.

1.3 Disputes arising from orders, products, or service shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing prevents you from bringing proceedings in your local consumer court if required by mandatory local law.

1.4 The UN Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

2. Business Information & Transparency (E-Commerce Directive 2000/31/EC)


2.1 We are a registered limited company in the United Kingdom. Full legal details are displayed in the Site footer and above.

2.2 All prices shown on the Site include VAT (where applicable) and exclude delivery costs, which are clearly displayed at checkout.

2.3 We comply with drip pricing prohibitions (UK DMCC Act 2024): no hidden fees, surcharges, or mandatory add-ons.

2.4 Order process steps, error correction mechanisms, and contract conclusion procedures are clearly described before purchase.

3. Intellectual Property Rights


3.1 All content on the Site—including but not limited to trademarks, logos, brand names, product images, videos, text, descriptions, graphics, layout, code, and copy—is the exclusive intellectual property of DYLAN BOUTIQUE LTD.

3.2 You may not copy, reproduce, modify, distribute, transmit, publish, display, perform, or commercially exploit any Site content without our prior written consent.

3.3 Unauthorized use, scraping, or reproduction may constitute copyright infringement, trademark infringement, or unfair competition, and we reserve the right to pursue injunctive relief, damages, and costs in any competent court.

3.4 “Raldven” and related logos are registered trademarks in the UK and EU.

4. Product Information & Disclaimers


4.1 We strive to ensure all product descriptions, sizes, colors, materials, and images are accurate. However, slight color variations due to monitor settings, lighting, or device displays are not defects.

4.2 Products are sold “as described” and comply with UK Consumer Rights Act 2015 and EU General Product Safety Regulation (GPSR). We do not warrant that products will meet every subjective expectation.

4.3 All products are intended for adult use only (18+). We do not sell to persons under the legal age of majority in their jurisdiction.

4.4 Nothing on the Site constitutes professional advice (e.g., medical, financial, legal).

5. Consumer Rights & Cancellation (UK/EU Mandatory)


5.1 14-Day Cooling-Off Period: If you are an EU/UK consumer, you may cancel your order within 14 calendar days from delivery, for any reason, without penalty.

5.2 To cancel, contact us at support@raldven.com with your order number. We will issue a full refund (excluding original delivery costs) within 14 days of receiving your returned goods.

5.3 Exclusions: Custom/personalized items, sealed hygiene products (if opened), or digital goods are not eligible for cancellation unless defective.

5.4 Warranty: All physical goods come with a 2-year legal warranty under EU law, covering defects and non-conformity.

6. Limitation of Liability


6.1 To the fullest extent permitted by law, DYLAN BOUTIQUE LTD shall not be liable for:

  • Indirect, incidental, consequential, or special damages (including loss of profit, revenue, data, or business interruption);
  • Losses arising from third-party services (logistics, payment processors, customs);
  • Delays or failures caused by force majeure (war, terrorism, pandemic, natural disaster, government action, embargo, or labor strike);
  • Unauthorized account access due to your failure to secure passwords.

    6.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

7. Third-Party Services & Links


7.1 The Site may contain links to third-party websites (payment providers, couriers, social media). We have no control over their content, privacy practices, or terms. We are not liable for any third-party acts or omissions.

7.2 All shipping, customs clearance, and payment processing are performed by independent third parties. We are not responsible for delays, detention, fees, or losses arising from their actions or official regulations.

8. Data Protection & GDPR Compliance


8.1 We are the data controller under GDPR. Our Privacy Policy explains how we collect, use, store, and protect your personal data (name, address, email, payment info).

8.2 Legal Bases for Processing:

  • Contract (Art. 6(1)(b) GDPR): Order fulfillment, delivery, returns, customer service.
  • Legal Obligation (Art. 6(1)(c) GDPR): Tax, accounting, and consumer protection compliance.
  • Legitimate Interest (Art. 6(1)(f) GDPR): Fraud prevention, security, and improving our services.
  • Consent (Art. 6(1)(a) GDPR): Newsletters, marketing cookies, and personalized ads (opt-in only).

    8.3 You have the right to access, rectify, erase, restrict, object, and data portability under GDPR. Contact us to exercise these rights.

    8.4 We do not sell your personal data.

9. California Privacy Rights (CCPA/CalOPPA)


9.1 If you are a California resident, you have the right to request information about personal data we collect, use, and disclose.

9.2 You may request deletion of your personal data, subject to exceptions.

9.3 We do not sell your personal data.

9.4 Our Privacy Policy complies with CalOPPA (clear privacy notice requirement).

10. Cookie Policy


10.1 This Site uses cookies and similar technologies. You may accept or reject non-essential cookies via our cookie banner.

10.2 Strictly necessary cookies are required for the Site to function and cannot be refused.

10.3 Analytics and advertising cookies require explicit opt-in consent (GDPR/ePrivacy Directive).

11. Policy Amendments


11.1 We reserve the right to update or modify these Terms at any time, effective upon posting on the Site.

11.2 No individual notice is required. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

11.3 In case of conflict, the latest published version prevails. DYLAN BOUTIQUE LTD retains final interpretation rights.

12. User Obligations


12.1 You warrant that:

  • You are at least 18 years old and have legal capacity;
  • All information you provide (name, address, payment details) is true, accurate, and complete;
  • You will not use the Site for illegal, infringing, or harmful purposes.

    12.2 You are solely responsible for all losses arising from false or inaccurate information you provide.

13. Severability


13.1 If any clause of these Terms is held invalid, illegal, or unenforceable by a competent authority, the remaining clauses shall remain in full force and effect.

13.2 The invalid clause shall be replaced by a valid provision that most closely reflects the original commercial and legal intent.

14. Contact


For legal inquiries, data protection requests, or complaints:

Email: support@raldven.com

Address: 141 Oilmills Road, Ramsey Mereside, Ramsey, Huntingdon PE26 2UA, United Kingdom